Preksha Meditation

Preksha Foundation – Privacy/ Family/ Refund/ Cancellation Policy

(Last updated: 05th August 2024)

Privacy policy:

This Privacy Policy explains how Preksha Foundation collects, uses, and discloses information about you when you access or use our websites, and other online products and services and when you contact our customer service team, or otherwise interact with us. This Policy also describes your rights and choices with respect to your personal information, and how you can contact us if you have any questions or concerns.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.

Collection of Information:

All registrations done on this website are shared within internal teams for purpose of service only. No data is made available to external agency unless abide by the Law.

Information You Provide to Us:

We collect information when you register for an account, participate in interactive features (like by submitting a meditation rating), fill out a form or a survey, communicate with us via social media sites, request customer support, or otherwise communicate with us. The information you may provide includes your name, email, password, goals, previous meditation sessions and experience, postal address, payment method information, feedback and survey responses, and other information about you included within your messages to us. Some users also provide health-related information in connection with providing feedback or other messages to us, and we process that information consistent with the purpose for which it was provided.

Other Information About Your Use of the Services:

When you use our Services, we collect the following information about you.

Usage Information:

Whenever you use our Services, we collect usage information, such as the sessions you use including the date, time, and duration of your sessions, what screens or features you access, and other similar types of usage information.

Log Information:

We collect standard log files when you use our Services, which include the type of web browser you use, app version, access times and dates, pages viewed, your IP address, and the page you visited before navigating to our websites.

Device Information:

We collect information about the mobile device you use to access our Services, including the hardware model, operating system and version, device identifiers set by your device operating system, and mobile network information (like your connection type, carrier and region).

Information we Generate:

We generate some information about you based on other information we have collected. For example, like most platforms, we use your IP address to derive the approximate location of your device.

Use of Information:

We use the information we collect to:

Provide, maintain and improve our Services, including debugging to identify and repair errors, and develop new products and service
Process transactions and fulfill orders
Send you transactional or relationship messages, such as receipts, account notifications, customer service responses, and other administrative messages
Communicate with you about products, services, and events offered by Preksha Meditation and others, request feedback, and send news, or other information we think will be of interest to you.
This App also features a listing of users name, location and photo on the basis of duration of meditation done and this list does not share any contact information of the user.
Monitor and analyze trends, usage, and activities in connection with our Services
Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of Preksha Meditation and others, including to enforce our agreements and policies. If you feel your transaction was declined in error, please contact us for assistance
Comply with the law, such as by processing transactional records for tax filings and other compliance activities

Sharing of Information:

We share information about you as follows and as otherwise described in this Privacy Policy:

App does not share/ does not sell user personal data and sensitive user data with anyone else in any condition.
With companies and contractors that perform services for us, such as cloud service providers, customer support service providers and analytics providers, email service providers, payment processors, fraud prevention vendors and other service providers
We disclose your information to payment processors in order to receive payment for the use of our Platform, such as cc avenue.
Information about our users, including Personal Information, will be disclosed to law enforcement agencies, regulatory bodies, public authorities or pursuant to the exercise of legal proceedings if we are legally required to do so, or if we believe, in good faith, that such disclosure is necessary to comply with a legal obligation or request, to enforce our terms and conditions, to prevent or resolve security or technical issues, or to protect the rights, property or safety of Preksha Meditation, our users, or the public.
In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process, including court order, subpoena, or other lawful requests by public authorities to meet national security or law enforcement requirements;
If we believe your actions are inconsistent with our user agreements or policies, if we believe you have violated the law, or to protect the rights, property, and safety of Preksha Meditation or others;
With your consent or at your direction. For instance, you may choose to share actions you take on our Services with third-party social media services via the integrated tools we provide via our Services.

Your Choices:

Account Information:

You may update certain account information you provide to us (such as your password, name and email address) by logging into your account, but note that we retain certain information when required or permitted by law. We also retain cached or archived copies of information about you for a certain period of time.

Promotional Communications:

You may opt out of receiving promotional emails from Preksha Meditation by following the instructions in those emails or by logging into your account. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Mobile Push Notifications/Alerts:

With your consent, we send promotional and other push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

How Long We Retain Personal Information:

Preksha Meditation stores all Personal Information for as long as necessary to fulfill the purposes set out in this Policy, or for as long as we are required to do so by law or in order to comply with a regulatory obligation. When deleting Personal Information, we will take measures to render such Personal Information irrecoverable or irreproducible, and the electronic files which contain Personal Information will be permanently deleted.

Your Rights and Choices:

You have the right to request for your Personal Information to be erased or deleted. Please note that, prior to any response to the exercise of such rights, we may need to verify your identity. In addition, we may have valid legal reasons to refuse your request, and will inform you if that is the case. You always have the right to file a complaint with the national data protection authority, but we hope that you contact us first so we can address your concerns. For more information, or to exercise your rights, please contact us at the contact details below.

Children's Privacy:

Our App and Website is not directed to children, and we do not knowingly collect, maintain, or use Personal Information from children under the age of 16. If you learn that a child has provided us with Personal Information in violation of this Policy, please contact us as indicated below.

Information Security:

We use certain physical, managerial, and technical safeguards that are designed to improve the integrity and security of Personal Information that we collect and maintain. We cannot, however, ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Contact us:

Please contact us with any questions or comments about this Policy, your Personal Information, our use and disclosure practices, or your consent choices by email at contact@preksha.com

Unless otherwise indicated, Preksha Meditation is the entity responsible or "data controller" for the processing of Personal Information described in this Policy.

Refund/ Cancellation Policy (Last updated: 05th August 2024)

This Policy explains how Preksha Foundation processes all received payments and steps to refund the payments in case requested by User.

We may change this Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review the Policy whenever you order/ make payment for our Services or otherwise interact with us to stay informed about our information practices and the choices available to you.

Refund/ Cancellation of Orders:

If you have successfully paid towards our services and wish to get refund for the same, please note below important points:

Refund request may be initiated via email on contact@preksha.com with clear mention of your Payment Order Number
You are entitled for Refund of payment only if the date of service/ camp for which you are paying is 15days or more.
No refund admissible for last minute payment to event/ Camps registration as all events/ camps requires significant arrangements and prior bookings
You may submit request to transfer payment via email for next event instead of cancellation only 7 days prior to event date
You may initiate Order/ Payment cancellation only if event date for which payment is made by you is 15days or more ahead.
No Cancellation/ Refund allowed if payment made falls within 15days of event date.